Service and Organisation Effectiveness

These modules focus on appropriate measures and tools for evaluating the services you are responsible for relative to your role. Data collection, interpretation and presentation are also explored. 

The Early Talent module is for existing and aspiring leaders with line management and/or operational oversight responsibilities for a team or service area. 

The Established Leader module is for those in or aspiring to strategic and executive roles and/or responsible for large business units within their area of work. 

Key Dates

Evaluating Existing Services (Early Talent) Module:  Monday 12th April -Friday 7th May 2027.  £420 or £320 with scholarship*

Early Talent Webinars:  £45 each or £100 for the full series

Benchmarking Provision (Established Leader) Module: Monday 7th June - Friday 2nd July 2027.  £560 or £485 with scholarship

* Terms and conditions apply

Evaluating Existing Services (Early Talent) 

This module explores the components of service evaluation providing you a framework that you could employ to evaluate your own service area.  

Structured learning and facilitation occurs over 4 weeks, with learning packages released online each week . The following topics will be explored and applied to you and your area of work as part of this module:

  • Organisational and sector priorities 
  • Identifying pertinent measures and methods for gathering feedback 
  • Analysing and interpreting data
  • Synthesising and presenting data for different audiences

The webinar schedule will be confirmed early spring 2027

On completion of the module you will be able to:

  • Critically evaluate service effectiveness relative to your own role  having collected and analysed pertinent data
  • Present your current service strengths, outcomes and opportunities for improvement to a selected audience. 

Benchmarking Provision (Established Leader) 

This module will use sector standards, strategic priorities, financial and performance indicators as a tool for analysis and benchmarking.  Learners will evaluate their service(s) and/or organisation, identifying areas of good practice and prioritising areas for improvement.

Structured learning and facilitation occurs over 4 weeks, with learning packages released online each week . The following topics will be explored and applied to you and your area of work as part of this module:

  • Strategic priorities and targets
  • Identifying pertinent measures to evaluate organisational effectiveness
  • Triangulating and interpreting large data sets, identifying priorities and risks
  • Synthesising and presenting data for Executive and C-suite audiences

The webinar schedule will be confirmed early spring 2027

On completion of the module you will be able to:

  • Critically evaluate organisational effectiveness identifying priorities and risks relative to sector KPIs
  • Present your findings appropriate to an Executive / C-Suite audience. 
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