Designing Contemporary Services
These modules focus on re-imagining services to meet future need. They will explore how you plan for and approach design and implementation. Learning will be applied to your own context and role; with consideration for culture, engagement, stakeholder collaboration and co-design principles.
The Early Talent module is for existing and aspiring leaders with line management and/or operational oversight responsibilities for a team or service area.
The Established Leader module is for those in or aspiring to strategic and executive roles and/or responsible for large business units within their area of work.
Key Dates
Delivering Service Excellence (Early Talent) Module: Monday 7th June -Friday 2nd July 2027. £420 or £320 with scholarship*
Early Talent Webinars: £45 each or £100 for the full series
Designing Future Services (Established Leader) Module: Monday 21st June - Friday 16th July 2027. £560 or £485 with scholarship
* Terms and conditions apply

Delivering Service Excellence (Early Talent)
This module explores key factors in quality service delivery including place-based leadership and multi-agency collaboration. It builds on the Evaluating Existing Services module enabling you to identify key areas for improvement, creating a stakeholder engagement and implementation plan, as well as identifying any associated staff development needs
Structured learning and facilitation occurs over 4 weeks, with learning packages released online each week . The following topics will be explored and applied to you and your area of work as part of this module:
- Change management theories
- Co-design principles
- Tools and frameworks for planning and implementing change
- Stakeholder matrix
- Communication strategies
The webinar schedule will be confirmed early spring 2027
On completion of the module you will be able to:
- Critically evaluate sector priorities relative to own service area and outline key service improvements, identifying and discussing relevant stakeholders
- Present your service improvement plan including stakeholder engagement plans, communication strategy, key outputs and timeframe for implementation

Designing Future Services (Established Leader)
This module explores key factors in quality service delivery including place-based leadership and multi-agency collaboration. It builds on the Evaluating Existing Services module enabling you to identify key areas for improvement, creating a stakeholder engagement and implementation plan, as well as identifying any associated staff development needs
Structured learning and facilitation occurs over 4 weeks, with learning packages released online each week . The following topics will be explored and applied to you and your area of work as part of this module:
- Designing new place-based service models
- Role and skill mix matrix
- Infrastructure capacity mapping
- Engagement strategies
- Project management
The webinar schedule will be confirmed early spring 2027
On completion of the module you will be able to:
- Articulate proposed future strategic intent and service outline integrating change management theories and anticipated risks
- Critically evaluate a range of engagement strategies relative to your future strategic intent including stakeholder engagement plans and potential workforce implications
- Present your findings appropriate to an Executive / C-Suite / Board audience.
